Have anyone worked on workplace central .Need basic exploration on workplace central.
Case Managers can access the workspace via Workplace Central and get an overview of workplace cases . The overview provides key operational metrics such as:
All active cases
Open Critical cases
SLA Breaches
Unassigned Cases
Cases Awaiting Approvals
Along with a couple trends on:
Opened vs Closed cases in the last 30 days
Volume of cases by workplace service
