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Workspace collaborate chat - Group chat

ignacio bertin1
Tera Contributor

‎04-19-2024 02:04 AM

Hi

 

I would want to explore the possibility to start a group chat using the collaborate feature in workspace

 

Now i can only see the sugestions to start a chat with the agent, but i can not start for example a chat with the Assigment group 

 

Thanks

 

Ignacio 

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Dr Atul G- LNG
Tera Patron

‎04-19-2024 02:15 AM

Hi @ignacio bertin1 

 

No, OOTB we can chat with Agent / individual not with group. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ignacio bertin1
Tera Contributor

‎04-19-2024 02:30 AM

Is there some case were someone has customized this ?

 

Thanks

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