Developer

Select All Records in a List Collector on a Catalog Item/Record Producer

I have a scoped application which has a Record Producer that users will be filling out on Employee Service Center (ESC). There is a List Collector of records that they need to choose from. This List Collector has a very complex filtering criteria, ...

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Transform Map execution

Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will the Transform Map execute? If multiple Transform Maps are associated with the same staging table, will all of them execute? Question 2:When usin...

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Questions Regarding Import Set Transform Map Execution and Easy Import Validation

Hi Community, I have two questions regarding Import Sets and Transform Maps. Question 1 I have an API integration where I insert multiple records into a staging (Import Set) table through a script. After the records are inserted, the Transform Map ...

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Script not running in native UI

I have written an onChange client script on server_name variable which is a list collector variable. This script is working in portal, but not in native UIIn native UI even the alert is not coming function onChange(control, oldValue, newValue, isLoad...

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Service Portal: Submit button gets stuck on "Submitting..." when Business Rule aborts the record ins

Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...

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AWA - Double accept required

Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...

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Approval is approved automatically instead of manually user is approved

Created a flow named Employee ID Request FlowTrigger -> Service CatalogActionsGet Catalog Variables from catalog itemAsk for ApprovalIn ask for approval , the approval should be approved by ServiceDesk. I created the flow while im running it the appr...

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Resolved! In which table the values of variable sets are stored

In which table the values of variable sets are stored

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This is based on approval for procurement case

My requirement is when an approval sent to the requestor's manager based on the choice selection( means in the record producer there is a choice field and when the requestor selects the first two options only the approval request should sent and get ...

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REST API Explorer returns 403 Forbidden for admin role on Table API

I'm following through this course: ServiceNow Scripted REST APIsThere is a point where he begins discussing security, ACLs, etc. and all that appears to work in my PDI. I am able to use my test account in Postman to GET records from my scripted REST ...

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Reusable Test + Run Server Side Script bug

Hi,I discovered a bug that triggers when you add a reusable test to a normal atf test (sys_atf_test) which includes a server side script.The server side script seems to parse all the steps in the normal test's environment but the reusable test seems ...

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VA integration with Nexthink API

I've integrated the VA with Nexthink API for 7 different remote actions, I want to make it dynamic choice action for the user. if user selects from any of action so only that action should be performed. where we need to do the scripting for this? you...

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Global Search Results Opening in Polaris Instead of Service Operations Workspace (SOW)

Hi Team,After our recent upgrade, we're facing an issue with Global Search for ITIL (non-admin) users.Expected BehaviorWhen searching from Service Operations Workspace (SOW), users should be able to find and open:Incidents (INC)Requested Items (RITM...

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How to locate entry in ServiceNow Success Packs

I am currently following SNPI - Explore Now Create (Content) and I must create 'Create your own app - ServiceNow SPM.xml', after researching how to accomplish this I was led to ServiceNow Success Packs where I must locate this entry. Does anyone know...

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i want to create CCM insight admin role but only with read access

their responsibility would be "Review cloud financial performance, approve strategic initiatives, monitor ROI, validate policy compliance, review risks, resolve escalations,Please advise as insight owner can owe only one subscription, and insight adm...

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