Developer

Restrict shopping cart to a single Customer/Account or split checkout into multiple REQs

I have a question regarding the shopping cart behavior in the Customer Service Portal.From the documentation and several Community posts, I understand that ServiceNow's standard behavior is:A single checkout creates one REQ with multiple RITMs.Differ...

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Encrypt Password (2 Way Encrypted) field value -

Hi ,How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data sourc...

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Resolved! Encrypt Password (2 Way Encrypted) field value

Hi team, How can we encrypt a value in a Password (2-Way Encrypted) field? The field resides in a table that belongs to the XXX application scope, and the encryption is required during the execution of a Transform Map associated with a specific data ...

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PDI reclaim notification although active, the 'last used' date on my Dev homepage totally incorrect.

I have been sent notification that my PDI is being reclaimed as part of the inactive PDI drive currently under way, but I am actively using it daily. The 'last used' date showing on my Developer homepage is totally incorrect and does not change even...

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Smart Assessment questions suppression based on Scope Item attributes.

Hello all, Could you confirm whether we can suppress Smart Assessment questions based on scope item attributes? If Yes then How?For example, if the Business Application attribute Artificial Intelligence is set to No, we would like to suppress the AI-...

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How to Display Reference Field as "Last Name, First Name" Only in a Record Producer and Workspace?

Requirement: Display User Name as "Last Name, First Name" In the Record Producer, there is a Reference variable that references the User [sys_user] table. Currently, the user names are displayed in the default format. Requirement: The reference field...

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Change to the hr_caseCreation script include in Australia

There is a change to one line of code in the hr_caseCreation script include in Australia (for this scenario). This line used to have 'true' as the last parameter passed in but now that is gone. Due to this, the HR service template state value is not...

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Enhancement: Manual User Entry When User Is Not Found in sys_user

Requirement: In the Record Producer, we have a Reference field that references the User [sys_user] table. Currently, the field only allows users who exist in the User table to be selected. The requirement is to support users who are not available in ...

Question

Urgent: Need related list to show different columns per record type + limit "New" button

I have the OOTB Demand application. On the Demand form, once a demand is submitted, there's a list-type field called Demand Assessment with three choices:Infrastructure AssessmentAI AssessmentBIA AssessmentUsers can select one or more of these. When ...

Question

Create menu in application menu

Can we create a menu in Workspace with this create menu option or it is for native UI only

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In legacy default SLA workflow, 50% email is triggered at around 75% of duration of task wrongly

Hi, We are observing a strange issue where the SLA timer for the 50% stage is being calculated from the last activity time of the workflow instead of the time the task_sla record actually reaches the 50% duration. As a result, instead of running at ...

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How to create Time field in Record Producer

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ServiceNow Voice Agents: AI Agents communicating your solutions

All you need to know about ServiceNow Voice Agents In this series of episodes, we will have a complete walkthrough of Voice Agents, discussing the benefits, framework, set up guide and a quick preview, everything that you need to get started. Epi...

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CI Location Field Script

I have a question regarding the location field for some of my company's Configuration Items (CIs) under the `cmdb_ci_list`. I posted about this issue on the ServiceNow Developer Forum [here](https://www.servicenow.com/community/developer-forum/the-lo...

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Platform Analytics Schedule an On Demand Export of a Dashboard PowerPoint Presentation Issue

Hey All, We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address. The person expo...

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