Workspace List - Row Checkbox - Edit Button - Form Doesn't Populate

[VictorTheGeek]

When I'm using a Workspace List, click a row's checkbox, then the edit button, a form opens to the right but it doesn't populate with any of the row's data. How do I get the data to populate?

ServiceNow version = Yokohama 

[RaghavSh]

What do you mean when you say do not populate any data? when the form opens to right , you need to enter the data you want to update and then scroll to the bottom of the window and hit update.

Is that not happening?

[VictorTheGeek]

The row already has data in it and I want to edit the data. That's why I clicked the Edit button, not the New button.

[VictorTheGeek]

The row already has data in it and I'm trying to edit that data. I clicked the Edit button, not the New button.

[Dinesh Chilaka · Accepted solution]

Hi @VictorTheGeek ,

The Edit button performs a partial update—only the fields you enter values for get updated, while the rest remain unchanged. Out-of-the-box (OOB), the form doesn't populate with the selected row's data. This makes sense for a single record selection, but when multiple records are selected and you click Edit, it's unclear which row's data should populate the form. That's why they designed the OOB functionality this way.

There is a pencil icon which is prior to the row check box, if we use that it will be functioning as like your requirement.

If my response helped, mark my response as helpful and accept the solution.