Workspace Lists in Quebec's UI Builder

Aaron Dalton · ‎06-30-2021

Hey y'all!

I'm working on a Workspace in the new UI Framework/UI Builder that I created as an Experience after the Quebec upgrade. I've created a page using the List template, added lists, and setup the config. When I load the page as an admin, everything works as I'd expect it to. However, when a non-admin ITIL user opens the page, the components load, but the List Nav shows no lists in it.

Has anyone run into this? I also can't get the out of box CSM/FSM Configurable Workspace List to load as an ITIL user. I'm seeing this issue in both Patch 1 and Patch 3. I'm leaning more towards this being my configuration, but I've looked at audiences, list applicability, and the general ACLs. I'm not sure where else to look for this.

Michael Chang1 · ‎08-14-2021

HI Aaron,

SNOW support team responded to my support ticket. just posting it here for your reference. I personally think it is totally unacceptable to reconfigure the List Applicability and Audience when it was created automatically by AES. You may check your Audience and List Applicability under the Now Experience Framework

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Dear Michael

The lists were not visible to non-admin users because List Applicablility was not configured.
I have created an audience named "Basic Audience" and added List Applicability for each of the UX Lists that are shown on that workspace.

Below are the List Applicability Records -
https://XXXXXInstance.service-now.com/sys_ux_applicability_m2m_list_list.do?sysparm_query=applicability%3D9e2704c01b0230102647a600f54bcb94&sysparm_view=

Below is the link to the Audience record -
https://XXXXXInstance.service-now.com/nav_to.do?uri=sys_ux_applicability.do?sys_id=9e2704c01b0230102647a600f54bcb94

I have added these applicability for the "canvas_user" role and also provided that role to Abel Tuter and now Abel Tuter can see the lists.

This is a step you will need to perform whenever you create a list, otherwise, it will not be visible to non-admins. ->> this is the one I totally cannot accept it.

The solution is applied on XXXXXInstance, you can do the same on your "XXXXXInstance" instance and let us know if it works.

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screen shot of the steps:

1. Create a new Audience

2. Then go to List Applicability, recreate all the records for each List menu u set in AES.

3. Good luck identify the correct List Menu from the ref view. If you have 20 apps, and each have 20 list menu. I cant imagine how you gonna do this mapping.

View solution in original post

Shannon25 · ‎07-22-2021

I am new to this as well but please check Page Variant to see what audience the page is set.

Aaron Dalton · ‎07-23-2021

Gave this a shot, no luck unfortunately. The page loads, and no ACL is failing when looking through the debug. It’s just the list menu component itself that won’t load lists.

MB20 · ‎07-22-2021

I am searching for a solution to the same issue. However my circumstances are a little different.

I am using my personal developer instance and have created a new app via App Engine Studio. I have added a Workspace and am able to open the Workspace as admin and view the lists of the tables I have created. I can assign my app's create/read/write role to a user. However when impersonating that user the list page does not load the lists. The impersonated user can see and interact with the list on the home page (My Work) the impersonated user is also able to create new records within the Workspace.

Aaron Dalton · ‎07-23-2021

Hey there - sounds like the same issue, but yeah I didn’t use App Engine Studio and I’m also experiencing the same issue on a costume list page. The workspace is functional everywhere for the ITIL user like you said, but the list page just doesn’t load the lists. I ended up getting a case open, so we’ll see what results that yields. I’ll post an update it anything changes!