@pratapdalai Use an onChange Client Script on the cmdb_ci Field,
in ServiceNow Workspace, you can use an onChange Client Script to detect when the CI field is updated.
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
// Ensure the script only runs in Workspace
if (typeof g_form.isServiceWorkspace !== 'undefined' && g_form.isServiceWorkspace()) {
// Use a Workspace modal API to open the modal window
openCIModal(newValue); // have to define in workspace
}
}
Define the openCIModal Function for Workspace
Create the openCIModal function to handle the modal in Workspace:
function openCIModal(ciSysId) {
const modalOptions = {
title: 'CI Details',
size: 'lg', // Options: 'sm', 'md', 'lg', 'xl'
sysId: ciSysId,
table: 'cmdb_ci', // Table to load the CI record details
recordView: 'workspace-modal' // Ensure you have a view configured for the modal if needed
};
// Workspace uses the action modal, this function opens a record in a modal window
const modalAPI = window.top.GlideModalHandler.getModalWindowInstance('snRecordPreview', modalOptions);
modalAPI.open();
}
Just one note: ServiceNow Workspace's GlideModalHandler API, which is a Workspace-specific API for handling modals. And provided solution also depends on what version of workspace you are.
Hope this will help you.
