Workspace Related List Hyperlink

Joshua Jackson
Tera Expert

‎04-03-2023 02:13 PM

So far I don't think this is possible but I figured I'd ask anyway. Is it possible to redirect the url of a related list record in workspace view? We set up a table of hyperlinks to a clients external system with a hyperlink label field and the hyperlink field. They want the agent to just be able to click the label field and be taken to the url in the hyperlink field.

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Punit S
Giga Guru

‎04-03-2023 03:53 PM

Hi Joshua,

 

In ServiceNow Workspace, the related list records are displayed in a list view format and the UI controls are limited compared to the form view. So, unfortunately, it is not possible to redirect the URL of a related list record directly from the Workspace view.

However, you can create a custom UI Action on the related list that opens the URL in a new window when clicked. Here are the steps to create the UI Action:

  1. Navigate to the related list where you want to create the UI Action.
  2. Click on the gear icon in the top-right corner and select Configure.
  3. Click on the UI Actions tab.
  4. Click New to create a new UI Action.
  5. Enter a Name and a Description for the UI Action.
  6. In the Action field, enter the following code:

 

var url = current.getValue("field_name"); // Replace "field_name" with the name of the field that contains the URL
if (url) {
  window.open(url, "_blank");
}

 

Click Submit to save the UI Action.

 

Now, when a user clicks on the UI Action in the related list, it will open the URL in a new window.

 

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit

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