Wrong language on emails

[sondrefaane]

Weird Bug here. We send out emails when RITMs, stories, and generally anything go to state Closed Complete or gets commented.

When RITMs go to closed complete in DEV and TEST they get sent with the correct language for the field, but for some reason the language in our production environment is different.

The subject is setup as:  ${number} has been completed with the state ${state}.

For some reason it sets the language for state to Norwegian. This happens to anything using ${...} in the subject or body field of an email. (Our second language for all instance is norwegian)

This might be a very cluttered post but I'm pulling my hair out trying to figure it out sorry.

What i checked:

• The user's language preference for ServiceNow (No impact)
• Dictionary Overrides/Entries (Can't find anything mentioning language for fields)
  
• instance language is set to english

Any help/tip would be greatly appreciated.

[luffy3478]

The language of the email will be based on the language preference of the user who is receiving the email

[sondrefaane]

Language Preferencce for all users I've tested is english

[sondrefaane]

Same for system language

[luffy3478]

It’s better to consult ServiceNow support for assistance, as debugging such issues without instance access can be challenging. We have not encountered this problem before. We have email notifications available in four languages.