Wrong Routing of Record Producers

[Abdul333]

Hello All,

Users from different Organization accessing wrong Record Producer in Service Portal.(like Japan User creating ticket for Canadian Record Producer).

This is happening Sporadically, we are unable reproduce the issue.

We are having OOB module called "User Criteria ". We configured User's Organization in it so that based on the users location it will the Record Producers.

And we are having one related list called "Available for"--based on Organization.

using below user criteria script

(function isAllowed(){

var gr = new GlideRecord("sys_user");

if(gr.get(user_id)){

if( gr.u_market.u_organization.name  ==  "Japan") {

return true;

}

}

return false;

})();

Please check and let me know why this issue is happening and how we can fix it.

@Ankur Bawiskar @SANDEEP28 

Thanks,

Abdul

[Vishal Birajdar]

Hi @Abdul333 

I think "return false" should be after second if.

(function isAllowed(){

var gr = new GlideRecord("sys_user");

if(gr.get(user_id)){

if( gr.u_market.u_organization.name  ==  "Japan") {

return true;

}else {

return false;

}

}

})();