Automatically adding users to CC also adds instance mail

[ehgebla]

Hi experts,
we are using code

current.watch_list = current.watch_list  + ',' +email.copied;

added to "Create incident" inbound E-Mail action for automatically adding users to the watchlist of the incident.
However, this also adds the instance E-Mail address when users use them to CC the IT Support. 
Is there any possibility to make a check in between that IF a specific mail (or more than  one) is in CC it will NOT be added to watchlist?
Thank you for helping out!
Regards
Elena

[Peter Bodelier]

Hi @ehgebla,

Try:

var emails = email.copied.split(',');
emails.splice(emails.indexOf('<<emailadress>>'), 1); 
current.watch_list = current.watch_list  + ',' +emails;

[Community Alums]

Hi @ehgebla 

Can you please try the below code .

// Extract the list of CC email addresses from the email
var ccEmails = email.headers.cc; // Assuming "email.headers.cc" contains CC email addresses

// Define the email addresses that you want to exclude from the watchlist
var excludedEmails = ["email1@example.com", "email2@example.com"]; // Add the email addresses you want to exclude

// Check if any of the CC email addresses match the excluded emails
var shouldAddToWatchlist = true;
for (var i = 0; i < ccEmails.length; i++) {
    if (excludedEmails.indexOf(ccEmails[i]) !== -1) {
        shouldAddToWatchlist = false;
        break; // No need to continue checking once a match is found
    }
}

// Add the email to the watchlist if it's not in the excluded list
if (shouldAddToWatchlist) {
    current.watch_list = current.watch_list + ',' + email.copied;
}

Mark the comment as a correct answer and also helpful if this has helped to solve the problem.

Krishna Sharma

[ehgebla]

Hi @Community Alums , Hi @Peter Bodelier 

I tested both of your approaches, however I couldn't get it to work with both of them.

When using Peters approach the flow just doesn't execute anymore and doesn't create a ticket. Target record will always be blank.

When using Krishnas approach it will still add the instance mail to the watch list and doesn't exclude them. 
Also tried email.copied or email.recipients instead of email.headers.cc.

Regards

Elena

[Peter Bodelier]

Hi @ehgebla,

I assumed there is only 1 email address you need to exclude. Is this correct?