Wrong value of curreny field type in Response template
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08-25-2025 03:51 AM
Hi ,
I have created a response template in which I am populating the currency value from field (u_total_cost) which is of type "Currency" and currency is CHF .The template is always showing value in USD instead of CHF. How can is show the value in CHF , or just show the value example -
Total cost is - CHF: 99.00
I am using - Total cost : ${u_total_cost} and it is showing - Total cost : USD 99.00 , how can i remove the "USD from front."
OR
get the value from "fx_currency_instance" table in reponse template.
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08-25-2025 04:04 AM
How are your localization settings, related to the currencies?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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08-25-2025 04:09 AM
Hi Mark ,
I do not understand that.
Thanks
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08-25-2025 04:22 AM
Hi Mark , my requirement is to remove "USD" from the value. Can we achieve that in response template.
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08-25-2025 04:34 AM
it shows in default system currency or session currency (commonly USD).
is your instance having multiple currencies enabled?
Did you try checking with user whose Country is other than US?
if scripting is not possible then I doubt this will work.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader