Yes/No checkbox on incident and task form and make it mandatory before closure

geet · ‎09-10-2015

Can nayone help me with this please ?

I need a Yes/No checkbox on incident/task form with name as Advisers Consulted and i want it to be mandatory.

Mechanism behind this is that the person who is working on the incident if he/she is taking help from advisers then they should check the checkbox.

Anurag Tripathi · ‎09-10-2015

Hi Shikha,

When you say make the check box mandatory, what option does the user have but to check it. when unchecked it by default indicates 'no'. Its as good as forcing the user to check it.

So instead of a check box you might consider a drop down with yes/no values and default to none. now when you make in mandatory the user will have the choice to select yes or no in that field.

-Anurag

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geet · ‎09-10-2015

yes, i will change the name of the field while creating it.

let me explain this to my client and then i will mark answers as helpful.