You do not have permission to read the created record" when creating HR Case in HRSD

Satyam123
Tera Contributor

‎06-23-2025 02:02 AM

Hi Community,

I'm encountering a critical issue while creating an HR Case in HRSD. After submitting the case, I get the following alert:

"Alert level: critical. You do not have permission to read the created record."

Has anyone faced this before?

Additional context:

  • I'm creating the case manually (not via portal or API).

  • My user has roles like sn_hr_core.basic

0 Helpfuls
  • 558 Views
5 REPLIES 5

wpatrickhames
Tera Guru
In response to Satyam123

2 weeks ago

Hi Satyam. So, you believe this is restricting visibility of the cases the HR user can see to the groups they are in.

How does this work? They can create a case of any type, and the case becomes assigned automatically and whether or not they can see it based on the groups they are in? I'm trying to wrap my head around this code and how it might cause cases being generated without a case number.

Follow up questions:
What does the condition look like?
How are you certain this is causing the issue?

0 Helpfuls