Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now

[suprajamasa]

It's been a week since I'm on this error in my PDI "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now."
My last used PDI date: 8days 16 hours ago
Does anyone know when will it be back or should we create a new PDI?

[Dr Atul G- LNG]

Hi @suprajamasa 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @suprajamasa 

Today Other community member also reported the same.

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Wait for platform recovery . At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Note: If after 6-7 days, its not working/ if you have urgent work in PDI, then you can think about Release the instance and request for new one.

There is no support available for PDI .