Zabbix to Snow integration

shaik_irfan · ‎09-23-2019

Hi,

we are going to do Integration with Zabbix. Can anyone please help me with the steps to start for integration ?

Can anyone please tell me what we require from Zabbix to start integration ?

Sandeep Kumar6 · ‎09-24-2019

Hi Irfan,

You are right we can create incident or any other task from the the event we are getting from Zabbix.

Below is how the process works:

Zabbix sends event in ServiceNow event table.
Where using Event rule we create Alerts in ServiceNow
Later using Alert rule we then create any task ex: Incident.

Other way to do this is , You need to create custom table in ServiceNow to pass events from Zabbix to custom table from there using Business rule you need to create Incident.

Whichever way you want yours/Client choice.

Please mark correct if this gave your answer.

REgards

Sandeep Kumar

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Sandeep Kumar6 · ‎09-23-2019

HI Irfan,

This is simple integration from ServiceNow to zabbix.

You dont have to do much in this .There is already OOB connector instance available in ServiceNow , you just need to configure.

Main thing you need is the credentials to access Zabbix.

Credential procedure :

Procedure

Navigate to Connections & Credentials > Credentials.
Click New.
Select Basic Auth Credential.
On the form, fill in the fields.

Instance create procedure :

Procedure

Navigate to Event Management > Event Connectors (Pull) > Connector Instances.
Click New.
On the form, fill in the fields.

Remember to create connector instance values after saving Connector instance .

Got to below link for field and more details.

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/event-management/task/t_EMConfigureZabbixConnector.html

Please hit like or mark correct if this helped you in your solution.

Regards

Sandeep Kumar

shaik_irfan · ‎09-24-2019

Hi Sandeep,

Thank for the explanation. One quick question to integrate with Zabbix do we need to have Event Management plugin installed ?

Sandeep Kumar6 · ‎09-24-2019

Hi Irfan,

If you dont want o have Event Management plugin installed then where you will pass your event coming from Zabbix to ServiceNow.

You need it thats how you can process the events.

Table name : em_event

Below URL will help you in detail:

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/event-management/concept/c_EM.html

Please hit like or mark correct if this helped you in your solution.

Regards

Sandeep Kumar

shaik_irfan · ‎09-24-2019

Sandeep,

Basically we are integrating Zabbix with Incident Management. If they get any alert we want to create an Incident in Servicenow