Zenoss Integration Steps

[narendrand]

Hi Team,

I have a requirement of ServiceNow- Zenoss Integration, for this scenario i couldn't get the clear idea in wiki and community as well so could you please share me the steps to be followed to done this Integration as well as please let me know, do we need any plugin to be activated in ServiceNow Instance to support this Zenoss integration.

Thanks & Appreciation in Advance,

Cheers,

Narendran.D

[poyntzj]

Never used it, but on looking it up

If you are using it for a CMDB then I guess you are going to be using JDBC to link the databases and perform scheduled imports

If you are using it for monitoring and raising tickets on a device / service being down, then for our Solarwinds instance we have emails that come in.   The addresses are specific which makes it easy to determine what inbound rule to run

The rule itself does some rudimentary checking of existing incidents based on the subject and body of the received email and will raise, update or resolve tickets based on these emails.

[narendrand]

Hi Julian,

Thanks for your response, Can we trigger soap messages from Zenoss tool, so that we can create incident using web services in service now.

Thanks & appreciation in advance

Narendran

[poyntzj]

If Zenoss can generate and send a SOAP message then yes.

Create the WSDL in Servicenow with the relevant creds and field settings and transform map.

setup Zenoss and try

Personally I use SOAPUI manually first to check it all works as it is a decent windows tool and good for diagnostics.   Then when you know the WSDL is working, if you have access to the 3rd party application do your testing, or if the 3rd party app is with a 3rd party vendor, ask them to do some tests for you.

Cheers