Flow Designer: Operation(DevOps Model Change Request Flow) failed with error:

[Andre Moreira1]

Hi Community,

I need a help with following error:

• Application: DevOps
  
  
• Module: Flow Designer
  
  
• Flow: DevOps Model Change Request Flow
  
  
• Error:

05/07/2022 21:35	Error	Flow Designer: Operation(DevOps Model Change Request Flow.SYS_ID./end) failed with error: com.snc.process_flow.exception.ProcessAutomationException: Nenhum registro encontrado. at com.snc.process_flow.engine.ProcessEngine.catchPropagateOrThrowError(ProcessEngine.java:779) at com.snc.process_flow.engine.ProcessEngine.handleTreatAsError(ProcessEngine.java:869) at com.snc...
05/07/2022 21:35	Error	Flow Designer: Operation(DevOps Model Change Request Flow.SYS_ID.SYS_ID) failed with error: com.snc.process_flow.exception.OpException: Nenhum registro encontrado. at com.snc.process_flow.operation.RecordLookupOperation.handleQueryResult(RecordLookupOperation.java:75) at com.snc.process_flow.operation.RecordLookupOperation.run(RecordLookupOpera...

In summary the the Action "Look Up Record" inside this Flow "DevOps Model Change Request Flow" expect that Table "sn_devops_step_execution" has a record created with reference for Change Request already created by Jenkins Pipeline.

But unfortunately this reference record (sn_devops_step_execution) is not created and the Flow "DevOps Model Change Request Flow" stop with error status.

Causing the Pipeline on Jenkins to timeout after 56min of no return.

Extra notes:

• I already followed these tutorials but without success
  
  
• Setting up the DevOps connection with Jenkins
  
  
• Modeling the Jenkins scripted pipeline with Devops

[]'s

Andre Moreira

[isaacbarcz]

There could be a data policy blocking the creation of the Change. Perhaps a custom field or expected property is missing/incorrect, or a policy from a business rule is blocking the creation. For starters you'll need to verify in the Log Files if an attempt was made to create a Change.

Also, if you don't see a Change Callback record then it points to a potential workflow conflict.

Those are just the common reasons for what you're describing, but there could be other variables creating this issue. Please open a ticket with ServiceNow Support, they will need to be involved with investigating this further.

[Andre Moreira1 · Accepted solution]

Hi @isaacbarcz,

Solution proposed after chat with ServiceNow:

1. Add the role itil to DevOps System user
   
   
2. Update the field Run As = System User inside the Flow Designer "DevOps Model Change Request Flow"
   
   
3. Review the Change Approval Policies
   
   
4. Fix by Business Rule the field Approval inside Change Request [change_request] form to receive the update from Approval [sysapproval_approver]

Then the DevOps Change Velocity should works with Jenkins.

Thanks!

[]'s

Andre Moreira