How Change Request (from which script/flow/action)is created in Servicenow from Azure DevOps ?

[akhila27]

How the CR (from which script/flow/action) is getting created when the azure devops pipeline that contains the change acceleration step is executed. We know that there are few flows (DevOps Integration - Orchestration Notification, ADOP Notification - Inbound & Process Change Request Call back in Async) that runs when the pipeline is executed but could not find the exact script which is creating the CR in the service now system

[Brian15]

The Azure release pipeline creates the change.  Change request details can be populated 

1.  In Azure, in the ServiceNow Release Gate, in the Change Request Details section
2. In ServiceNow, by creating a DevOps change template and using it on the change controlled step of your release pipeline. (applies only to that pipeline)
3. In flow designer, by making a copy of "Default change handler subflow" and rename it according to your organization standards. In the DevOps Workspace > Properties, update the property "DevOps change request handler subflow" to the new subflow.  Make sure only the new subflow is active.  The subflow only has one action.  Make a copy of it, rename, and substitute for the original just so you have it.  (applies to all pipelines).

Thanks, Brian

[ersureshbe]

Hi, I believe you are using DEVOPS Change Velocity module to achieve this requirement. 

If uses DEVOPS Change Velocity the below flow helps to create the change ticket.

instance-name/service-now.com/$flow-designer.do?sysparm_nostack=true&sysparm_use_polaris=false#/flow-designer/e1082310078601100f7e1afa5ad3001f