How to read email from Outlook via Service Now

[Community Alums]

Hi All,

Need help.

I have a requirement to read all incoming emails from Outlook inbox and store in service Now received mailbox. Or Outlook to send the inbox emails to service Now. Tried to achieve via Rules in outlook but there issue is I'm not able to figure out who is email sender to outlook account.  I have created a SMTP email account for this . What should be the next steps to achieve this requirement. Basically I will need to create tickets based on the emails received from the mailbox. So I will need the sender email address as well to be assigned as caller of the ticket.

Flow is like xyz@gmail.com -(sender send email to )-> abc@outlook.com <--instance should be able to retrive the emails from -- ServiceNow instance

[Mark Roethof]

Hi there,

You could add a mail account with POP3 or IMAP out-of-the-box. Have you tried this?

You do mention having setup a SMTP email account, though that's for outgoing, while you are mentioning the requirement is incoming.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Community Alums]

Hi Mark, 

thanks for quick response. I tried to create one SMTP account .Connection is successful. But in instance I'm not getting the emails.

[Mark Roethof]

Like I mentioned: SMTP is for outgoing.

You could add a mail account with POP3 or IMAP out-of-the-box. Have you tried this?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Community Alums]

I tried with POP3 but now I'm getting bad username/authentication error. So I trying to connect to outlook account. xyz@outlook.com.So username and password will be of that same as the account.