Variable not populated in RITM

ray evans · ‎09-14-2022

Hi

I have the following variables from my catalog item on RITM. However, one of the variables (referencing the user table) is not populating

Any suggestions as to what I've missed?

Thanks

Ray

Harshad Wagh · ‎09-14-2022

just saw your recent update as well

Can you check variable on catalog item if anything unusual as well as if there is any UI policy action on this field with "Clear Value" check box checked or any catalog client script which is on change?

Thanks

Harshad

View solution in original post

Harshad Wagh · ‎09-14-2022

cool!!!

ray evans · ‎09-14-2022

Update - it seems that even when I manually enter the value and update the record, the value is clearing. Any idea what would cause this?