DPR Quick Start Guide

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Digital Product Release (DPR) Quick Start Guide

In this guide you’ll find key considerations prior to beginning your implementation and links to important documents that will guide you through your implementation.

Before getting started, please consider the following:

Customer Type	Are you a new or upgrade customer? New customers of ITSM Pro will have DPR enabled by default and can begin configuring and working in their instance right away. Upgrade customers will have to download and install DPR from the ServiceNow® Store upon upgrade to Vancouver Patch 5 or later.
Understand Your Existing Release Process	Before starting your DPR implementation, it’s important that you have a thorough understanding of your organization’s current release process. It’s helpful to document this process, including key stakeholders and dependencies, as much of your implementation will involve translating your existing process into DPR. For guidance, refer to this DPR Workshop Guide (login required). If you are unaware of your existing process, we suggest working with a partner or talking to your account representative about ServiceNow Expert Services.
Configurations and Customizations	If you're upgrading from Release Management v2, you may have a high level of customization in your instance. To help this transition, DPR comes with Migration utility tools. We also prepared the following FAQ specific to the RMv2 end-of-life process. If you need additional support, please work with your account representative to identify which support option is the best for you. From a UI perspective, we don’t anticipate much customization necessary for DPR. The bulk of the effort comes in defining your release process via approval definitions, policies, and release templates.
Release Strategy	Consider how you will deploy DPR to your production instance. It is highly recommended that you first do all your work in a sub-prod environment to ensure everything operates as expected. Then you should go through your company's normal release processes to make the configuration changes in production.

 When you’re ready, get started here:

1. Introducing Digital Product Release – If you haven’t yet, please familiarize yourself with DPR and its core capabilities
2. DPR Product Checklist – A high level guide to quickly install and configure DPR
3. DPR Product Docs – Access all the most current DPR installation and configuration documentation here
4. DPR Getting Started video series – A series of short videos to help you get up and running with DPR. These videos are designed to increase your knowledge of the product and guide you through your implementation
5. DPR On Demand Bootcamp – This course provides the foundation to install, configure, and use DPR (login required)
6. For additional resources, please check out the DPR Community site and ask your questions directly on the DPR Community Forum