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DPR connection with ADO has certain issues

RC19
Tera Expert

a month ago

Hello All, We are trying to connect ServiceNow DPR with our ADO as per ServiceNow documentation. While doing so, the Tool Setup page stopped in configure webhook automatically page as in progress since yesterday as shown in below picture.

RC19_2-1770258622283.png

 

But when I opened the tool setup page today it shows overall status as needs attention, but when I clicked on resume tool setup, it still says that configure webhook automatically page is still in progress. How to make this connection complete? Normally as per ServiceNow doc this step should have been completed in few minutes but it is still the same since yesterday.

RC19_0-1770258520454.pngRC19_1-1770258607989.png

 

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Arnab Sarkar
ServiceNow Employee

3 weeks ago

Hi @RC19 

I can see that the tool connection is successful, but the issue seems to be occurring during configuration from the playbook. As a workaround, could you please try configuring it directly from the tool page instead of through the playbook.

For troubleshooting the playbook issue, you can check the sn_devops_log table for any relevant error messages.

Other places to look for troubleshooting:

  • sys_flow_data – filter using the flow definition name DevOps Configure Projects DD
  • Flow Designer – check executions for the DevOps Configure Projects subflow
  • sys_outbound_http_log – search for the relevant URLs ( contains hooks/subscriptions )
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