DPR Dashboard - No content available

Alpa82 · ‎09-25-2024

Dear experts,

I have created Change request but cannot see it in the Release Dashboard

Change request:

Release Dashboard:
On the Dashboard I dont see in the Change requests any data 'No content available'

Could you please advise if I missing anything to be configured or something is not meeting the conditions to show
the CHR?

Thank you very much

Naveen20 · ‎10-23-2024

Risk score will not be available for stage based (sn_dpr_model_release - release_process) releases

No separate configuration is needed for Dashboard.

The fix should be available on Xanadu (Patch 4).

View solution in original post

Dr Atul G- LNG · ‎09-25-2024

Hi @Alpa82

Did you map the task and another part in Release and release template?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Balaji39 · ‎09-26-2024

Hi @Alpa82, Can you raise a support case so that our engineering team can look into the issue?

Dr Atul G- LNG · ‎09-27-2024

Hi @Balaji39

I have demo next week and using my PDI

My release in progress but still dashboard is empty

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Alpa82 · ‎10-22-2024

Hi @Balaji39
I was informed when reporting it here for the first time, that there is a problem record for the Change request not being displayed and no workaround known.
On our customer instance (release Xanadu) now the same issue is also with the Tasks widget, it does not show any records alhough there are tasks created.
As well the Risk score widget is not present at all. Could you please confirm this is also a bug and how to proceed or anything is to be configured? I did not find anything about the DPR Dashboard configuration in the SN Docs. (I can see the Risk score on our demo instance but not on the customer instance).
Thank you