DPR Workpsace - REQ Approval changes to "No longer required" when ordering catalog item

SujaniC
Tera Contributor

3 weeks ago

Hello,

 

We have a catalog item (Request new product) that behaves correctly from catalog item - Try it option

REQ Approval is trigerred with "requested" and doesnt change to "No longer required" - One up manager approval

RITM Approvals happen later

However, when same catalog item is ordered from Digital product release workspace (native view)

REQ and RITM are both created 

REQ-level sysapproval_approver record is created successfully

But the REQ Approval field automatically changes from Requested -> No longer required

 

There is one flow to trigger approval on REQ for One-up manager and no other scripts/flows are present

And for RITM Approvals there is a seperate flow

We do have other catalog items with same REQ One-up flow getting trigerred, but only for DPR request the issue is seen.

 

Is this expected OOTB behavior for DPR Workspace orders?

Is there a supported way to keep REQ-level approval as "Requested"(same as other catalog items).

 

Thanks in advance.

0 Helpfuls
  • 208 Views
1 REPLY 1

rohitroy
ServiceNow Employee

Monday

As per what I understood from your question, You have you own common flows to take care of approval of the request and you do not wish DPR Workspace flow to get fired.

FYI, there is a OOTB shipped subflow which fires whenever a request from DPR workspace is created (even from the 'try it' option in the recent release of DPR).

To stop it working and just relying to your own existing flow, you can disable this business rule >>

DPR auto-approve product request   Its on sc_req_item table. This BR internally triggers the auto approval subflow.

 

Please share feedback if it resolves your issue.

0 Helpfuls