What is the purpose of tasks on DPR release template,who are responsible for fulfilling those tasks?

RC19 · 6 hours ago

Can someone please explain the purpose of tasks in release template and who is responsible for fulfilling those tasks?

Thanks,

RC

Dr Atul G- LNG · 6 hours ago

A release template is essentially a predefined format that a release team uses for planning a release. It outlines the tasks and activities that need to be completed as part of the release process.

These tasks are created to assign work to different teams throughout the release lifecycle. Creating and managing these task items is the responsibility of the Release Manager, with assignments typically done based on the nature of each task.

https://www.servicenow.com/community/digital-product-release-articles/digital-product-release-implem...

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SuryakiranMeka · 6 hours ago

Hi @RC19 ,

The tasks in the Release template refer to the sn_dpr_model_release_task table, which extends the Task table. There are two types of tasks: approval and non‑approval.

These tasks are linked to the corresponding phases within the release template.

Whenever tasks are created in the template, and a release is generated from that template, these tasks will appear under the Tasks tab on the release execution page. These release tasks are primarily used to complete the required actions for each phase, based on approval or non‑approval.

RC19 · 6 hours ago

hi @SuryakiranMeka normally for a single release we will have multiple enhancements right ? then how these tasks are marked as complete ? when the current state of each enhancement is different.

SuryakiranMeka · 6 hours ago

@RC19 ,

In the digital product release process, enhancements are tied to the product, so a product can have multiple enhancements.

We need to associate the corresponding enhancements with each release. After navigating to the Release Execution page → Tasks tab, you will find an option to move the tasks to Complete.

For more details please follow this document: https://www.servicenow.com/docs/r/it-service-management/digital-product-release/dpr-create-product-e...