Hello,
We have a catalog item (Request new product) that behaves correctly from catalog item - Try it option
REQ Approval is trigerred with "requested" and doesnt change to "No longer required" - One up manager approval
RITM Approvals happen later
However, when same catalog item is ordered from Digital product release workspace (native view)
REQ and RITM are both created
REQ-level sysapproval_approver record is created successfully
But the REQ Approval field automatically changes from Requested -> No longer required
There is one flow to trigger approval on REQ for One-up manager and no other scripts/flows are present
And for RITM Approvals there is a seperate flow
We do have other catalog items with same REQ One-up flow getting trigerred, but only for DPR request the issue is seen.
Is this expected OOTB behavior for DPR Workspace orders?
Is there a supported way to keep REQ-level approval as "Requested"(same as other catalog items).
Thanks in advance.
