Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Unable to setup Tasks in Templates on Digital Product Release

servicenowuser3
Tera Contributor

Hello Everyone,

I am trying to setup template for DPR.

After providing details for phases and then clicking on "Mark as done" - the phase icon is still showing as "in progress" and the next steps (i.e Task) is still in pending state.

Need help in moving the phases state to complete , so that i could commence work on configuring the tasks.

 

Regards,

Bhavani

4 REPLIES 4

Sai Teja1
ServiceNow Employee
ServiceNow Employee

Hi @servicenowuser3 , could you please attach some screenshots for reference. Do you see any error alerts?

onedapaone
Kilo Guru

Please ensure you are selecting a phase from the Release Readiness Target dropdown.

richard21
Tera Contributor

I am having the same issue the playbook moves to the 'Phase' stage but nothing appears Screenshot 2025-08-04 135418.png

Sai Teja1
ServiceNow Employee
ServiceNow Employee

@Rich  It is bit difficult to evaluate the issue based on the screenshot, could you please attach any console errors you might be observing. Or alternatively you can create a Case with the details, and we will look into the issue.