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Unable to setup Tasks in Templates on Digital Product Release

servicenowuser3
Tera Contributor

Hello Everyone,

I am trying to setup template for DPR.

After providing details for phases and then clicking on "Mark as done" - the phase icon is still showing as "in progress" and the next steps (i.e Task) is still in pending state.

Need help in moving the phases state to complete , so that i could commence work on configuring the tasks.

 

Regards,

Bhavani

4 REPLIES 4

Sai Teja1
ServiceNow Employee

Hi @servicenowuser3 , could you please attach some screenshots for reference. Do you see any error alerts?

onedapaone
Kilo Guru

Please ensure you are selecting a phase from the Release Readiness Target dropdown.

richard21
Tera Contributor

I am having the same issue the playbook moves to the 'Phase' stage but nothing appears Screenshot 2025-08-04 135418.png

Sai Teja1
ServiceNow Employee

@Rich  It is bit difficult to evaluate the issue based on the screenshot, could you please attach any console errors you might be observing. Or alternatively you can create a Case with the details, and we will look into the issue.