Unable to setup Tasks in Templates on Digital Product Release

servicenowuser3
Tera Contributor

‎10-15-2024 02:45 PM

Hello Everyone,

I am trying to setup template for DPR.

After providing details for phases and then clicking on "Mark as done" - the phase icon is still showing as "in progress" and the next steps (i.e Task) is still in pending state.

Need help in moving the phases state to complete , so that i could commence work on configuring the tasks.

 

Regards,

Bhavani

I 

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4 REPLIES 4

Sai Teja1
ServiceNow Employee
ServiceNow Employee

‎10-15-2024 08:43 PM

Hi @servicenowuser3 , could you please attach some screenshots for reference. Do you see any error alerts?

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onedapaone
Tera Expert

‎10-22-2024 01:24 AM

Please ensure you are selecting a phase from the Release Readiness Target dropdown.

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richard21
Tera Contributor

‎08-04-2025 05:55 AM

I am having the same issue the playbook moves to the 'Phase' stage but nothing appears Screenshot 2025-08-04 135418.png

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Sai Teja1
ServiceNow Employee
ServiceNow Employee
In response to richard21

‎08-04-2025 07:09 AM

@Rich  It is bit difficult to evaluate the issue based on the screenshot, could you please attach any console errors you might be observing. Or alternatively you can create a Case with the details, and we will look into the issue.

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