Demystifying CSDM Value with ITSM: Digital Portfolio Management

[Abigail Lavadia]

Watch this insightful webinar where we delve into the value outcomes of key Common Service Data Model (CSDM) relationships within the Digital Portfolio Management (DPM) workspace. Discover how these well-defined CSDM relationships can empower you to track and measure your service performance and health with precision in DPM workspace. Additionally, get an exclusive sneak peek at the upcoming release features that will streamline your enterprise portfolio setup in the DPM workspace. Don't miss this opportunity to gain valuable insights and stay ahead of the curve!

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About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!  Click here to see our other upcoming scheduled events. 

[Kalyan Kothali1]

Can you please share the recording of yesterday's session.

[mikesisson]

The recording of this webinar will be uploaded here 7 business days after the webinar.

[n_kaura]

@Kalyan Kothali1  The event recording is now available ! 

[Keith Muckett]

At 20:27 Chris you mentioned that if someone calls in we are going to go top down. You then started with the Business Application - Order Management, but you previously said that Business Service and Business Service offering is what the User knows and sees. Therefore the OOTB fields on the Incident Form are Service, Service Offering and Configuration Item. Business Application does not feature anywhere within the Incident Record.

So my confusion is, were you incorrect when you said to start with the Business Application and this actually starts with the Business Service and Service Offering. Or has CSDM fundamentally changed and the Business Application replaces Business Service on the Incident form or is there some other permutation that you meant?

[Keith Muckett]

Also around 27 minutes, Chris you said that Technical Services is where support is provided. I found this confusing because support is also provided for the Application and this is usually provided by an Application Support team (Assignment Group) defined in the Business Service Offering of a Business Service.

Can you clarify what you meant?

[Keith Muckett]

Chris, when you describe CSDM you tend to focus on support. Is there a way of describing CSDM in relation to other main benefits these structures provide like for example, Impact assessment, or total cost of ownership, or roadmaps, or maintenance.

When it's focused on support it appears to me that this is the only benefit of CSDM, and I know that not to be the truth.