DPM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Real life use cases for DPM that we can show case to users

Hi all, Can you provide examples of some real-life use cases that we can use to showcase how DPM could work for our service owners? we are starting with our CSDM journey (version 4) and created a few technology management service, business services a...

Resolved! DPM: Needs Attention: Risk

Can anyone explain how data is populated into the "needs attention" Risk tab within DPM? If there are conditions what are they? 

Khill by Tera Contributor
  • 184 Views
  • 1 replies
  • 1 helpfuls

Service Portfolio vs Digital Portfolio

Any reason why a user with the portfolio_editor role can update portfolios they own in Service Portfolio Management (accessed via the menu), but not in Digital Portfolio Management (workspace)?  Same user.  Same portfolio.  They can edit it one way, ...

Add knowledge in DPM service portfolio

Hi all,    I would like to add two fields on the knowledge form "Service" and "Service offering" that is referencing the cmdb_ci_service and the service_offering. When a knowledge is related to either the service or service offering, I would like it ...

AndersBGS_0-1749736304645.png
AndersBGS by Tera Patron
  • 365 Views
  • 1 replies
  • 0 helpfuls

Setup DPM and would like to have access to KB articles

I am working through KPIs in DPM and would like to understand the data requirements, the support page (https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/digital-portfolio-management/reference/dpm-related-products.html...

TaylorJ78 by Tera Guru
  • 526 Views
  • 1 replies
  • 0 helpfuls

How to add a Technical service to multiple nodes?

Hi all, In the enterprise portfolio, we have defined one portfolio on the organization level and lines of business at the first layer and underneath them we have applications defined in the second layer. Now some of the technical services in our orga...

RavishShetty_0-1748538359805.png

Resolved! How can I make changes to DPM queries?

If I wanted to change the table where the data is being pulled from or the query that is being used for example on the "Epics in backlog that are ready" item on the Build tab, what I would need to do?To be honest I haven't found any documentation or ...

DPM example.png

DPM - service offering - right pane - Knowledge Articles

G'day, Have checked a few of the articles on DPM data mapping and haven't yet found where it documents what field on a knowledge article allows that article to be associated with the offering and then displayed in DPM workspace. From trying a few thi...

Debs McCann by Tera Contributor
  • 645 Views
  • 1 replies
  • 0 helpfuls
Top Helpful Authors