Most customers I see mirror the same service portfolio nodes, then services and offerings on the employee portal....would be way simpler if it auto created the taxonomies in ESM.Has any one done this? Was it actually helpful?
I have a business app portfolio, but I've noticed that the score card " Number of Incidents" never increments when I have an open incident. Can someone help me figure out why this is happening.
Have hundreds of Business Applications to add to the Enterprise Business Application portfolio.Manual import is slow and requires several steps physically - i.e. takes at least a minute or more to enter.====We've tried imports to the dpm_enterprise_t...
Hi all, Can you provide examples of some real-life use cases that we can use to showcase how DPM could work for our service owners? we are starting with our CSDM journey (version 4) and created a few technology management service, business services a...
Hi all, I would like to add two fields on the knowledge form "Service" and "Service offering" that is referencing the cmdb_ci_service and the service_offering. When a knowledge is related to either the service or service offering, I would like it ...
The indicator was correctly created to be displayed in the DPM, with the filters set to status "active" and priority "critical".However, the value is appearing as blank in the DPM.When checking in Explore Indicator, the value is returned correctly, a...
I am working through KPIs in DPM and would like to understand the data requirements, the support page (https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/digital-portfolio-management/reference/dpm-related-products.html...
Yokohama label changes for CSDM 5 - ServiceNow relabeled cmdb_ci_service_auto to Service Instance. Is it envisaged to update DPM to reflect "Service Instance" where "Application Service" is reflected currently in the different interfaces? When will ...
Hi all, In the enterprise portfolio, we have defined one portfolio on the organization level and lines of business at the first layer and underneath them we have applications defined in the second layer. Now some of the technical services in our orga...
How is availability populated for Business Application Portfolio? I've add a commitment to the Service Availability related listed under my business application. Also, this question extends to Application service portfolio. How is availability adde...
If I wanted to change the table where the data is being pulled from or the query that is being used for example on the "Epics in backlog that are ready" item on the Build tab, what I would need to do?To be honest I haven't found any documentation or ...
G'day, Have checked a few of the articles on DPM data mapping and haven't yet found where it documents what field on a knowledge article allows that article to be associated with the offering and then displayed in DPM workspace. From trying a few thi...
Hi Currently there are two possibilities to switch on the Latest Score settings for KPI Groups. 1. All -> DPM Admin Center -> Settings -> KPI group properties 2. All -> DPM -> Administration -> KPI group properties We see, that if the second options ...
Hello all,just a simple and basic question about PPM (Portfolio Manager) module. Is it belonging to some "general units" such as ITSM, Service management etc ? Or is it standalone, that is a single module, within ServiceNow?Thanks a lotAdriana
I have created the service commitment and attached it to the service offering. Added an SLA. Created all the relationships. However, I cant figure out why the 100% availability is showing No data available. Can anyone explain?
