DPM workspace displaying: Component is not configured - Add details in the configuration Pane

maggieo
Tera Guru

‎12-24-2024 10:39 AM

We recently upgraded the 'Digital Portfolio Management', plugin to 6.1.3

Ever since we have done this, the header on DPM workspace (portfolio, taxonomy node, business service, service offering) all show  this message:

 

Component is not configured

Add details in the configuration pane

 

Is anyone else experiencing this issue? I did go to the admin center and looked at the configurations and all matched my pdi.

 

Any help on how to resolve this issue is greatly appreciated

Here is the image

 

maggieo_0-1735065474760.png

 

 

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mikehall
ServiceNow Employee
ServiceNow Employee

‎01-22-2025 09:41 AM

If this was working before the upgrade and broke after, then my guess is that there are customizations on the instance that prevented some scripts from updating during the upgrade.  A case task would be the best way for us to investigate this.

 

If the details page (Show Details button) shows the KPI data properly, that would give more evidence to this theory.

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