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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Enterprise Asset Management?
Enterprise Asset Management is a business application that manages the entire life cycle of your enterprise connected and non connected assets.
The Enterprise Asset Management application provides a comprehensive and end to end solution for maintaining your assets, minimizing costly downtime, and maximizing the asset usable life.
ℹ️ You can find an even more detailed introduction to the topic on the following pages:
- What is Enterprise Asset Management (EAM)?
- What is IT asset tracking?
- What is the IT asset lifecycle?
Entry point to the official product information pages.
Entry point to the official product documentation
Data Sheets
Summarized overviews in one PDF file:
- Enterprise Asset Management
- Asset Lifecycle Management
- Asset Inventory Management
- Asset Workflow Automation
- Asset Maintenance and Work Management
- Asset Onboarding and Offboarding
- Contract and Renewal Management
This guide will go over how to successfully implement EAM, enabling users to meet operational targets, maximize usable life, and minimize risk for enterprise assets.
Provides detailed guidance on the way that ServiceNow intends the process to-be, for Enterprise Asset Management
Process Diagrams in Visio format for: Hardware Asset Management (HAM) Enterprise Asset Management (EAM) Software Asset Management (SAM)
Trainings & Courses
Enterprise Asset Management Implementation Bootcamp
This on-demand course is technically focused and will cover key areas of EAM including features, installation, set-up, and other implementation processes.
Get Started With Enterprise Asset Management for Operators
Students attending the course can expect to learn what EAM is, what the Enterprise Asset Workspace is and how to navigate it, and how to perform the basic operational tasks within EAM. This course includes a series of video tutorials that demonstrate a range of topics including navigating and using the Enterprise Asset Workspace, as well as ordering and managing enterprise assets using service catalogs and prescriptive workflows.
Articles & Blog Posts
2023-03-23 by @Dave Aiken
Reducing the cost of enterprise asset management with ServiceNow
2023-03-23 by @YvetteM
The Path to Value for Enterprise Asset Management
This article outlines the customer’s path to value when adopting ServiceNow EAM, detailing how businesses can progress through various stages—from identifying challenges and implementing solutions, to realizing operational improvements and unlocking innovation.
Videos & Podcasts
2022-08-23 by ServiceNow Community
Introducing Enterprise Asset Management (EAM)
This video will provide a brief overview of Enterprise Asset Management (EAM)
2022-10-05 by ServiceNow Community
How To – Enterprise Asset Management (EAM) Model Types
Training on how to create and use asset model types in Enterprise Asset Management (EAM). Explains the various ways that each model type (consumable, simple, pre-assembled, and user-assembled) is designed to keep data accurate as assets go through different workflows
2022-10-05 by ServiceNow Community
How To – Enterprise Asset Management (EAM) Disposal Workflow
Training on how to use the disposal workflow in Enterprise Asset Management (EAM). Explains the different ways to manage the end-of-life process for a physical business asset depending on company policy and regulations.
2022-10-05 by ServiceNow Community
How To – Enterprise Asset Management (EAM) RMA Workflow
Training on how to use the Return Merchandise Authorization (RMA) workflow in Enterprise Asset Management (EAM). This process manages assets and parts covered under warranty and service contracts that need to be repaired or replaced.
2022-10-05 by ServiceNow Community
How To – Enterprise Asset Management (EAM) Recall Workflow
Training on how to use the recall workflow in Enterprise Asset Management (EAM). This process manages the identification of assets impacted by manufacturer or government recalls and different remedy actions that can be taken.
2023-02-07 by ServiceNow Community
EAM Recall Order Demo - Repair
Learn how ServiceNow Enterprise Asset Management can enable you to track and take action on enterprise assets that have been recalled by the asset vendor. You can choose to replace, repair, or retire your recalled enterprise assets. In this video we will discuss the use cases and demonstrate an example of a recall on-site repair workflow.
2023-03-16 by ServiceNow Community
Setting up for Success with EAM: Modern Asset Management Principles & Setting Realistic Expectations
There are several factors and considerations to evaluate when structuring and designing your EAM program, even before implementation. Join us for an in-depth conversation about what it takes to get started on the right path. Topics include:
- Understanding modern ITAM and how EAM fits into your overall ITAM program
- Discussing stakeholder management iii. Importance of trustworthy data
- How to work effectively with Implementation Partners
- Determining your organizations overall ITAM Roadmap and setting proper expectations
2023-04-12 by ServiceNow Community
What's new in the Utah release for ITAM and EAM
ServiceNow asset management solutions help our customers optimize their asset investments across software, hardware, cloud, and the enterprise with advanced workflows that drive outcomes at all stages of the asset lifecycle. In this webinar, get to know some of the key innovations in the Utah release for IT Asset Management (ITAM) and Enterprise Asset Management (EAM) that can help you reduce costs, mitigate risk, and align asset investments to strategic goals. You’ll be joined by a panel of ServiceNow’s asset management product experts for a live Q&A session.
2023-09-20 by ServiceNow Community
Vancouver Release: EAM Consumable Record Update and Bulk Import
This Vancouver feature is within EAM which will allow EAM admins to do a bulk transfer of all your enterprise models and asset from a different database to the ServiceNow instance.
2023-09-20 by ServiceNow Community
Vancouver Release: Asset Move Workflow
This Vancouver feature provides a prescriptive workflow to execute assets moves from one location to another using shipping or local move tasks.
2023-09-20 by ServiceNow Community
Vancouver Release: EAM Linear Asset Management
This Vancouver feature provides the ability for our customers to manage any asset that has physical length or dimension such as roads, pipelines, power transmission lines, and telecommunication networks to name a few examples. In Linear asset management in EAM organizations will be able to manage linear assets and related attributes, connect linear assets with relationships such as parallel, intersecting and splits, as well as link discrete assets to a parent linear asset. Linear asset management will take on the automation capabilities of the platform and allow organizations to track the life cycle of these linear assets.
2023-09-20 by ServiceNow Community
Vancouver Release: EAM Pallets Aisle Space
This Vancouver feature provides user experience to create and use pallets, incorporate aisle and space attributes.
2023-09-20 by ServiceNow Community
Vancouver Release: EAM Stockroom UX Update and Location Hierarchy
This Vancouver feature provides a new UI experience to better manage the operations of a stockroom, warehouse, or distribution center. The updated UI provides visibility of all Inventory and Distribution related activities. Real-time stock level updates and one-click reordering to ensure right-sized inventory. The Advanced Inventory and Distribution feature makes multi-location stockroom distributions easier and more tailor to your organization and will reduce supply chain and logistic inefficiencies. The expansion of location hierarchy feature provides an enhanced location data model to allow for granular tracking based on coordinates to be assigned to assets and spaces.
2023-10-04 by ServiceNow Community
Enterprise Asset Management - Asset Onboarding
Demonstration of the Asset Onboarding Flow for Enterprise Asset Management
2023-10-04 by ServiceNow Community
Enterprise Asset Management - Classification Codes
Demonstration on Classification Codes for your Enterprise Models to increase visibility and add efficiency
2023-10-04 by ServiceNow Community
Enterprise Asset Management - Linear Assets
Managing Linear Assets in the Enterprise Asset Management Workspace
2023-10-04 by ServiceNow Community
Enterprise Asset Management - Granular Locations
Creating Granular Locations (Location Hierarchy) for Enterprise Asset Management
2023-10-04 by ServiceNow Community
Enterprise Asset Management - Resale Order
Demonstration of the Resale Order Flow for Enterprise Asset Management
2023-10-04 by ServiceNow Community
Enterprise Asset Management - Reclamation Request
Demonstration of the Reclamation Request Flow for Enterprise Asset Management
2024-09-10 by ServiceNow Community
Xanadu - Enterprise Asset Management: Inventory Repairs, Asset Picking & Stockroom Aisles
Inventory Repair gives you workflows to be able to Initiate, execute and track asset repairs in repair depots & warehouses. Asset Picking enables workflows to create pick tasks to retrieve stock from inventory for the Mobile application with access to the indoor maps feature in the Mobile UI. Get ready to elevate your asset management to a new level!
2024-09-10 by ServiceNow Community
Xanadu - Enterprise Asset Management: Asset Calibrations & Drop off and Receive Tasks
Asset calibrations enables our customers to improve compliance and risk management to ensure that all instruments and equipment are calibrated according to industry standards and regulations with traceability. Asset Drop-Off and Receive Tasks give our customers technicians a simplified experience to schedule and drop off assets and parts at the end of a workday while also simplifying how the stockroom manager can confirm receipt of these assets.
2024-09-10 by ServiceNow Community
Xanadu - Enterprise Asset Management: Configurable Roles & Workspaces
Configurable Roles and Workspaces enables a tailored workspace that is mapped to the types of assets that are important for different departments. By adding a medical asset workspace, an OT asset workspace, and a facility asset workspace, we are enabling teams to focus their time and energy to what assets are important for their roles.
2024-09-10 by ServiceNow Community
The Platform for Enterprise Architecture
The video discusses ServiceNow's Enterprise Architecture (EA) platform, which evolved from Application Portfolio Management. It covers customer perspectives, new functionality demos, and upcoming features. Speakers highlight the platform's comprehensive approach, integrating various IT management aspects, and its ability to model, visualize, and analyze enterprise architecture components, aiming to support strategic decision-making and digital transformation efforts.
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