Enterprise Asset Management Overview Getting Started
Product Enterprise Asset Management (EAM) Streamline how you manage assets that keep your business running. Gain control of inventory, help reduce asset downtime, and manage overall costs. View Demos Get Data Sheet
The world works with ServiceNow™
How does EAM work? ServiceNow AI Agents orchestrate asset-related data and processes across the full lifecycle, from planning to retirement. They automate maintenance workflows, support warehouse efficiency and asset deployment, and provide asset managers with role-based workspaces to monitor and manage work across field service, procurement, and facilities operations.
Benefits of EAM Reduce risk Minimize risk exposure with standardized onboarding, asset tracking, and audit-ready documentation. Help reduce missing or stolen equipment across locations. Video CTA Lower cost Keep assets running and minimize downtime. Work with AI that helps you manage repairs, control operating costs, delay replacements, and align inventory levels. Video CTA Extend asset life Get the maintenance insights and service history you need to improve asset performance over time. Video CTA Transform with a single platform Let the ServiceNow AI Platform unite AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Enterprise Asset Management Asset Lifecycle
Manage the asset lifecycle Gain visibility across the asset lifecycle to onboard assets, fulfill requests, and manage contracts, warranties, and recalls with confidence. Get Data Sheet
Related links Contract and Renewal Management
Inventory Operations
Track and manage inventory across locations Reduce stockouts and excess inventory. Process shipments, transfer stock, and track assets with clear visibility across stock movements and locations. Get Data Sheet
Maintenance Execution
Streamline maintenance and work management Keep maintenance moving with less waste. Generate step-by-step repair guidance, including parts requirements, with help from AI agents. Get Data Sheet
Related links Field Service Management
OT Asset Management
Protect critical operational technology (OT) assets Maintain reliable performance across critical OT equipment and devices to keep production running. Anticipate asset obsolescence to help reduce operational risk. Get Data Sheet
Related links Operational Technology Management Armis from ServiceNow
Data Center Management
Manage your data center infrastructure effectively Gain complete visibility and control over your data center infrastructure with unified asset tracking, capacity planning, and lifecycle management.
Related links Telecommunications Network Inventory Hardware Asset Management
Facility Management
Optimize facility operations Deliver consistent experiences across offices, stores, and branches while staying on budget. Bring together asset management, workplace, and field service. Get Data Sheet Watch Webinar
Related links Workplace Service Delivery Field Service Management
“ServiceNow gives us tools and insights to help support our mission of delivering high-quality equipment on time for hospital partners. We’ve had zero downtime since going live.” Antonio Marin Chief Information Officer
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Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources Analyst Excerpt IDC MarketScape: Worldwide AI-Enabled Asset-Intensive Enterprise Asset Management Applications ServiceNow Named a Leader Video CTA Read Report ANALYST REPORT IDC MarketScape: Worldwide SaaS and Cloud-Enabled Facility Management Applications Video CTA Read Report White Paper 3 Capabilities to Modernize Enterprise Asset Management Video CTA Get White Paper WEBINAR Reimagining the Employee Experience: How Avery Dennison is Leading with ServiceNow Video CTA Watch Webinar
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Frequently asked questions Expand All Collapse All What is Enterprise Asset Management (EAM)?
EAM is the systems and software that oversee physical asset lifecycles and equipment maintenance to improve utilization and cost controls.
What is maintenance management?
Maintenance management is planning, scheduling, and managing regular maintenance for company assets and resources.
What is field service management?
Field service management is the coordination of field service operations, including scheduling, dispatching, labor tracking, and invoicing.
What is ServiceNow?
ServiceNow is the AI control tower for business reinvention—and it all begins with workflows. We are a single platform that brings together any AI, any data, and any workflow, so you can completely reinvent how people work across every corner of your business.
Talk to an expert Connect with our product experts to arrange a custom demo. See how EAM can work in your environment. Contact Us