- Post History
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
an hour ago
Driving Innovation in Enterprise Asset Management
We’re excited to share that ServiceNow has been recognized as a Leader in the IDC MarketScape: Worldwide AI-enabled Asset-Intensive Enterprise Asset Management Applications 2025 Vendor Assessment (doc # US52977525, December 2025). We believe this recognition underscores our commitment to helping organizations optimize enterprise asset performance, reduce downtime, and unlock new efficiencies through AI-driven innovation.
Why This Matters
Enterprise Asset Management (EAM) is critical for all industries because non-IT asset reliability and operational efficiency directly impact business outcomes. This is especially true for complex asset-heavy industries like manufacturing, oil & gas, and utilities. IDC MarketScape evaluations are trusted benchmarks for technology buyers, offering an independent view of vendor capabilities and strategies.
We believe being positioned in the Leaders Category validates ServiceNow’s ability to deliver integrated, intelligent solutions that meet the evolving needs of asset-intensive organizations.
Why ServiceNow was recognized
According to the IDC MarketScape report, ServiceNow was recognized for the following strengths:
“AI strategy: ServiceNow has a history of prioritizing and investing in AI and GenAI going back to its introduction of the Virtual Agent in 2017.”
“ServiceNow platform: Customers consistently highlight the ServiceNow platform's user-friendly design and broad automation capabilities.”
Impact for Customers
We believe this recognition means customers can trust ServiceNow to provide a modern, AI-enabled EAM solution that integrates with existing workflows, reduces complexity, and drives measurable outcomes.
Learn More
- Explore more at servicenow.com/EAM
- Contact us for a demo or consultation
- IDC MarketScape report
ServiceNow continues to be a Leader in transforming enterprise asset management through innovation and AI. Together, we’re helping organizations build resilience and efficiency for the future.
