cad quiz

[vijay4968]

When debugging Email Notifications, what must you check on a user record? (Choose three.)

• A. Active must be true
• B. The First name and Last name fields must have values.
• C. The value in the Notification field must be set to enabled. 
• D. The user must not be locked out.
• E. The Email field must have a value

[dgarad]

Hi @vijay4968 

correct answer is

• A. Active must be true
• C. The value in the Notification field must be set to enabled. 
• E. The Email field must have a value

[Bhuvan]

@vijay4968 

Answer is ACE.

You can refer below knowledge article for more details,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shashank_Jain]

Hello @vijay4968 , 

Correct answer would be -

A. Active must be true 

• If the user is inactive, ServiceNow will skip sending emails to them.

• So the Active field must be set to true for notifications to work.

C. The value in the Notification field must be set to enabled 

• On the user record, there’s a field called Notification.

• If it’s set to Disabled, that user will never receive email notifications, even if they’re active and have an email..

• For debugging, you must confirm this is Enabled.

E. The Email field must have a value 

• The system needs a valid email address in the Email field of the user record.