EAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How do I show specific columns in reference field

Hey,How do I show specific columns in reference field - in the service_offering field?The basic table of the field is the TASK table And I want to make the change in the incident table. I want to display the name and u_application columns. I tried to...

ShirSharvit_0-1705916286803.png ShirSharvit_1-1705916314319.png

which is a correct regex expression

which is a correct regex expression to capture only the servers in the servers (webserver3) in the server webserver3domain.com is down?

Sandeep _1 by Tera Contributor
  • 301 Views
  • 1 replies
  • 0 helpfuls

Opened at field incorrect time

Title: Incorrect Open Time on the NOC Incident Description: NOCINC0001245457 was opened at 00:30 WAT on the 6th Jan but the system picked the opened time as 05-01-2024 20:36:47. Any suggestions why their us difference ?

How to run SLA on specific hour

 Hi,Im trying to create an SLA thet needs to run only if the incident was opened after 12:00. I cant find a way to define a specific hout without specific day.How can I do it? 

ShirSharvit_0-1704802708803.png

Using Custom geoJSON File to Create Map for Map Report

I am trying to find out if it is possible to change the level 2 country map to be broken into custom regions instead of states.  I have a JSON file for the regions but not sure what else needs to be done to get the map report working.  Has anyone tri...

Ben Moody by Tera Contributor
  • 684 Views
  • 1 replies
  • 0 helpfuls

Adding a choice value to the reference type field

Hey, Creating a record producer form to create a new incident. I have a caller field in the form that once I select a caller, the position field will display the appropriate values of the caller.I did this by script include :And in the Reference qual...

ShirSharvit_0-1703145991725.png ShirSharvit_1-1703146114370.png ShirSharvit_3-1703146227761.png

Delete old scheduled job

HeyI created a form called quality event and it has a calendar_date_time field called u_reminder_date_and_time.I created a business role that opens as soon as a change is made in this field, and it causes the creation of a scheduled job that causes t...

ShirSharvit_0-1702896020797.png ShirSharvit_1-1702896061057.png ShirSharvit_2-1702896080303.png ShirSharvit_3-1702896189739.png