How to exclude non-GRC tables on Catalog item.

Nithya Devi
Tera Contributor

3 weeks ago

Hi,

 

Could anyone help me,how to exclude non-GRC tables on Catalog item in order to ignore the irrelevant catalogue during the search on Employee portal.Client requested instead of making the catalog as inactive, they prefer to exclude the non-grc related table.

please suggest the fix for this issue.

 

Let me know, if you need more info.

 

Thanks in advance.

Regards,

Nithya.

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Matthew_13
Mega Sage

3 weeks ago

Hi Buddy,

This is happening because Employee Portal search pulls results from global Search Sources, and one of those sources includes catalog requests. Since it’s not scoped to GRC, any request (like IT or Mobile catalog items) can show up in search results.

You don’t need to inactivate the catalog items to fix this.

The correct approach is to filter the search source so it only returns GRC-related records.

What to do:

  1. Go to Service Portal → Search Sources (or Employee Center search sources).

  2. Find the search source used for Requests / Catalog Requests.

  3. Update the query to limit results to GRC items only.
    For example, filter by:

    • GRC catalog

    • GRC category

    • GRC application scope

  4. Save and test search from the Employee Portal.

If you don’t want to modify the out-of-box search source, you can clone it, apply the GRC filter to the clone, and disable the original. This is upgrade-safe and commonly recommended.

This way, only GRC-related catalog requests appear in search results, while non-GRC requests (like Blackberry or IT items) are excluded—without disabling any catalog items.

 

@Nithya Devi  - Please mark Accepted Solution and Thumbs Up if you found helpful!

MJG
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