Make check box unvisible using onChange client script

[Shir Sharvit]

Hey

I created a check box on incident form in SOW called u_false_transfer.

I need this check box to be visible only if Assignment group type is not 'itil' .

I tried to use UI POLICIES but it workes only after saving the record.

Now I want to write ONchange client script.

The code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    if (control == 'assignment_group') {

        var assignmentGroupType = g_form.getDisplayValue('assignment_group.type');

        if (assignmentGroupType !== 'itil') {

            g_form.setDisplay('u_false_transfer', true);

        } else {

            g_form.setDisplay('u_false_transfer', false);

            g_form.setValue('u_false_transfer', false);

        }

    }

}

Can someone please help me fix it

Thanks, Shir

[Aniket Chavan]

Hello @Shir Sharvit ,

Please give a try to the script below and let me know how it works for you.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    if (control == 'assignment_group') {

        var assignmentGroupType = g_form.getDisplayValue('assignment_group.type');

        if (assignmentGroupType !== 'itil') {
            g_form.setDisplay('u_false_transfer', true); // Show the checkbox
        } else {
            g_form.setDisplay('u_false_transfer', false); // Hide the checkbox
            g_form.setValue('u_false_transfer', false);
        }
    }
}

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[Shir Sharvit]

This code not working

[Aniket Chavan]

Hello @Shir Sharvit ,

Lets try to debug the code with added logs 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    if (control == 'assignment_group') {
        var assignmentGroupType = g_form.getDisplayValue('assignment_group.type');

        if (assignmentGroupType !== 'itil') {
            // Show the checkbox
            g_form.setDisplay('u_false_transfer', true);
            // Add an informational message
            g_form.addInfoMessage('u_false_transfer is visible because Assignment Group type is not itil.');
        } else {
            // Hide the checkbox
            g_form.setDisplay('u_false_transfer', false);
            g_form.setValue('u_false_transfer', false);
            // Add an informational message
            g_form.addInfoMessage('u_false_transfer is hidden because Assignment Group type is itil.');
        }
    }
}

[Adrian Ubeda]

Hello Shir, 

You can achieve that using UI Policies, there's an option called 'onLoad' in advanced view, and it will applies when loads the form and also changes the value: