Pearson VUE Issue – Attempt Used Without Starting Exam

katreddis
Giga Explorer

Hello,

Yesterday I had my ServiceNow Data Foundations exam, but faced issues with the access code and the Pearson VUE application didn’t open at all. I tried for 2–3 hours on two different laptops, but still couldn’t start the exam.

Now it’s showing as first attempt used and asking me to pay $225 for the second attempt.

Also saw in the community that some people who failed are getting $0 for retake, but I didn’t even start the exam and still have to pay full amount. Not sure why this is happening.

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