My company has retail locations that we need to ship assets to and track them. Currently we are doing that within the same ServiceNow ticket (case) we use for troubleshooting. We use CSM for our support team. Has anyone found a better way to separate...
Hello Team, If I were to consider Implementing EAM from scratch with 3 Integrations in scope with Ariba and SFDC and one other custom Integration, how much time should I consider for Implementation assuming out of the box set up ? Anyone who has Impl...
Can anyone tell me the purpose of sn_ent_model_classification? There's no documentation that I can find beyond the release notes for Expanded Model and Asset Classes that reference additions to it. Version 2.1.0 - May 2023New:Added new model classes ...
Delegate cannot able to see the approval task on the portal.Delegate cannot able to approve or reject the approvals
Hey, Creating a record producer form to create a new incident. I have a caller field in the form that once I select a caller, the position field will display the appropriate values of the caller.I did this by script include :And in the Reference qual...
Can ServiceNow able to provide the Software and Hardware End-of-life (EOL)/ End-of-Support (EOS) information which no need to manual input by administrator? For Software EOL, it can be provided by SAM Professional suite, is it true? How about the H...
Hello Community, A few days back I got an interesting business requirement. I did lots of research, though I didn't find any concrete solution for the same. Today, I'm going to share the solution for the same so that it can help you. Use case: Genera...
Hello Team, I have a couple of questions regarding the relationships between Contract/Asset and Contract/CI relationships. We have found there are two way to relate infrastructure/apps with contracts:The relationship «Lease Instance» [ast_contract_i...