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Update set migration from uat to lower instance is not retrieved on retrieved update set.

Nithya Devi
Tera Contributor

Hi All,

 

I was capturing the changes on Local update set of UAT moving the changes to demo instance on Retrieved Update set. After the migration,update set is captured on local update set of demo instance instead of retrieved update set and also no changes are captured on local update set of demo instance.(screenshot attached)

 

Could anyone suggest what was the cause of the issue why the update set is not moving into retrieved update set.And how to fix this??

 

Regards,

Nithya.

6 REPLIES 6

Nilesh Pol
Tera Guru
Tera Guru

@Nithya Devi can you verify and ensure the update set in UAT is marked "Completed," then retrieve it on the Demo instance, preview it, and commit it.

clicked related link export to XML after making UAT update set is complete,

NileshPol_0-1759501818090.png

 

then open demo instance goto retrieved update set and click on "Import Update Set from XML" upload from XML from computer, and find uploaded updated set and preview it, and commit it.

NileshPol_1-1759501841114.png

 

if your demo instance using remote instance then verify your set up is correct:

Retrieve an update set

I have moved the update set from UAT  to demo after updating as complete.

Ankur Bawiskar
Tera Patron
Tera Patron

@Nithya Devi 

Steps you should follow

1) Export your update set from source instance, get XML

2) you should import the xml by going to Retrieved Update set

3) then upload, preview and commit

AnkurBawiskar_0-1759501238874.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Nithya Devi
Tera Contributor

Done as per  the suggested steps.But the update set is not migrated to retrieve update set table on demo instance .Instead captured on local update set of demo instance with no updates.