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sarah_bioni
ServiceNow Employee
ServiceNow Employee

Issue:
After promoting update sets to a new environment, the content created under Content Publishing is not appearing on the News Feed widget of the Mobile (MESP). However, the same content is visible without issue when accessed through the /esc portal.

 

Root Cause:
The issue occurs because the Content Visibility configuration, stored in the sn_cd_content_visibility table, is not automatically included in update sets. As a result, even though the content is present in the target environment, it lacks the visibility rules required to display it properly on mobile.

 

Solution:
Manually export the records from the sn_cd_content_visibility table in the source environment and import them into the target environment.

 

Steps to Resolve:

  1. Navigate to System Definition > Tables, and search for sn_cd_content_visibility.

  2. Export all relevant records (CSV or XML export is recommended).

  3. In the target environment, import the records via XML import.

  4. Validate that the visibility rules are now present and match those from the source environment.

  5. Refresh the MESP portal and verify that the content appears in the News Feed widget.

Recommendation:
As a best practice, always verify whether custom or dependent tables like sn_cd_content_visibility are being captured in update sets.

Version history
Last update:
‎06-10-2025 07:27 AM
Updated by:
Contributors