Add Knowledge Base in the filter option on the ESC Portal

[Sagar Rd]

How an achive to add Knowledge Bases as the filter option and the knowledge Bases as drop down on the filter on the ESC Service portal.

[Slava Savitsky]

Take a look at the following product documentation articles to learn more about search facets and how to configure them:

Faceted Search results

Create a facet in an AI Search application configuration

[Sagar Rd]

HI @Slava Savitsky 

Thanks for the reply, Can you share  me if you have made any configuration to the filters widget for reference.

Thanks,

Mourya

[Slava Savitsky]

I haven't ever done that myself, but based on the product documentation I shared earlier it is possible.