Advanced Portal Navigation not displaying OOB Help center menu (Vancouver)

[ECAdam]

Hi Team, 

I'm on Vancouver and the latest release of the EC/Pro/Core store apps. 
Using latest release of content taxonomy apps as well. 

The advanced portal navigation  for Employee Center Pro (which I activated) comes shipped with a navigation menu item of "Help center" (also active). This item is setup as source of Service Portal Menu and is marked as Expanded equals true. 
The child menu items under Help center are the OOB Employee Taxonomy topics - there are three levels of those topics - so as an example: Human Resources --> Benefits --> Health and Wellness. All of those menu items are set active. I have added connected content to all of the topics. 

In this OOB setup, I do not see Help Center on OOB Employee Center (esc). 

What might I be missing?

Thanks!

[ECAdam]

I didn't ever get this working, no. Kinda frustrating cause I feel like I'm either not understanding capabilities or there is a bug here. 

[dwilcher]

@ECAdam FWIW, I did get this working in my PDI, but the docs in SN Docs were no help at all.

Things I did:

1. Customize the 'Advanced Portal Navigations' list view to add the Application column so that I was sure I was working in the EC PRO record.
2. From the 'Advanced Portal Navigations' list view, made sure I was clicking the 'i' to open the APN record (sn_ex_sp_portal_extensible_navigation table) because they of course have the first column set to a reference field that will take you to the Service Portal record if you click on it. 😕 I really wish SN would just stop doing that.
3. From the Advanced Portal Navigation record for the Employee Center Pro application (sn_ex_sp_portal_extensible_navigation table), I made sure Active was true. On the related list of Menu Items (sn_ex_sp_portal_extensible_navigation_item table), I also made sure 'Get Support' was Active.
4.  From there I went to Employee Center portal record (sp_portal table). You need to be in the Employee Center Core application scope to edit or click through on reference fields even if you are thinking "I'm doing this for EC PRO". 😕
5. From there, I clicked through to the 'Employee Center Menu' reference in the Main Menu field (sp_instance_menu table).
   

   6. Once I clicked through to the sp_instance_menu record, on the related list at the bottom I made sure the Menu Items (sp_rectangle_menu_item table) were Active:

   
   
   That then got it working. on my portal to the point where I could use the 'Get Support' module in the filter navigator to configure the modal options. Bit of a mess for sure, and I found Docs to be no help. They really need to make a simple wizard for adding/configuring the menu and taxonomy. Have no idea how these new APN menu items and all this stuff is going to work with the Taxonomy yet.

[csimms8]

Thanks for this, I'm currently trying to get the APN to work with our navigation so we can have the mega menu and the 'Get support' modal enabled. It is proving to be far more difficult than I expected.