Allow a user to close an incident from portal

[cwillard]

Hello, 

I received a request to allow users to close their Incidents but not resolve them. When I use the Incident Standard Ticket Action widget on the Standard ticket page, it only allows the user to resolve. I am somewhat of a newbie so I am not sure if there is maybe an ACL rule preventing users from doing this? Does anyone have any thoughts or ideasv about how I can resolve? 

Thanks!

[Community Alums · Accepted solution]

Hello @cwillard,

For this requirement, you need to clone the "Incident Standard Ticket Action" widget and write your own code by taking references from the OOTB widget.

Thanks!