Hello all,
I am trying to figure out how to add new standard ticket actions for tickets in the employee center portal. I am going to Ticket Configuration and finding the table I want to focus on (ex: Incident) and going to the Standard Ticket Actions related list. I click on the New button to add a new one but cannot add it as the form is read only. I have checked the ACLs and it shows that it only allows the maint role to create, write, delete any of these actions. Is this accurate? What am I missing to be able to add additional actions to this list? I have searched the community but all I and finding is posts to clone the standard actions widget to add new options instead of adding actions through the related list.
Any guidance is highly appreciated!
Thank you,
Yen
Hi @YenGar ,
Please check if you already have the admin or sp_admin role.
In my PDI, it works normally.
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