Article description is not showing in search results and in article tile for custom template article

[dev_S]

Hi All,

I have issue with the articles that are created with Custom templates the Article description is not showing in search results and in article tile for other template articles the description is showing as expected.
Where is the description field configured to show in employee center results and in article tile.
Thanks in advance!!

[Bhavya11]

Hi @dev_S ,

We solved by adding our custom article templates to the AI search child table Related List and re-indexed the knowledge table index source. 

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[dev_S]

Hi @Bhavya11 ,

Thanks for the response.

The issue is not with the Ai search results the description is showing for the article in the Ai search results.
The issue is with the Article tile the articles under topic description is not showing but other field data is showing as per the attached screenshot.
If you have any idea how to make description default, please let me know.
Any suggestion is really appreciated.

Thanks,

Dev

[Bhavya11]

Hi @dev_S ,

The Text highlighted in Red represents Article title [ which maps Short description field in the Knowledge table] 

The Text highlighted in Yellow represents Article Description [ which maps the Article Body field in the Knowledge table] 

Please check the Your KB once with these information. cross verify with Article title and Article Description

also refer these Widget

Topic Content, KB Content and Script include  KBCommonAPISNC so that you can debug the issue easily,