Breadcrumbs Widget

[VasuSaiSoS]

Hi Team,
Why oob breadcrumbs widget is working correctly on topic page, but when opening the catalog item it is showing the catalog way?
how to resolve it

[Tanushree Maiti]

Hi @VasuSaiSoS 

Refer these KBs : KB0864213 Knowledge Breadcrumbs does not redirect to the correct page 

                                 Backtracking on breadcrumbs does not work in the Service Portal 

[Srikanth_9]

Hi @VasuSaiSoS,

Please refer the below links:

Solved: HELP! with Service Portal breadcrumbs - ServiceNow Community.

Solved: Employee Center Breadcrumbs - ServiceNow Community.

How to customize Breadcrumbs in catalog item page ... - ServiceNow Community.

Solved: How to make breadcrumb navigation to match Content... - ServiceNow Community.

Solved: breadcrumb widget in service portal - ServiceNow Community.

ServicePortal breadcrumb widget - ServiceNow Community.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.