Can I have an attachment linked across multiple knowledge articles and also support versioning?

CCSF-Syd
Tera Expert

‎11-04-2024 03:43 PM

Hi all,

 

Our use case is that we have a PDF form and we need it to:

 

  1. Be linked to from multiple KB Articles
  2. Be able to be replaced with a new version and for the link to stay the same

As far as I can tell this is not possible because:

 

  1. To have it as an attachment on multiple KB Articles, you need to upload the file multiple times
  2. If we have a new version of the file, we cannot upload the new version and have all the existing links point to the new version of the file

 

Does anyone know of anything in the system that can support this?

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AnveshKumar M
Tera Sage
Tera Sage

‎11-04-2024 03:52 PM

Hello @CCSF-Syd 

We use SharePoint links for such scenarios.

 

In the system if you have Document Management installed in your instance you may achieve it without SharePoint as DM supports versioning the documents. You can read more on document management at the following link.

 

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/document-services/concept...

 

I don't see any other option than these two.

 

Please mark my answer helpful 👍 and accept as a solution ✅ if it helped you.

 

 

Thanks,
Anvesh