The CreatorCon Call for Content is officially open! Get started here.

Version control button is not displaying in one of the knowledge articles. Why?

iqbalasingh
Giga Contributor

Version control button is not displaying in one of the knowledge articles. Why?

2 REPLIES 2

Mahathi
Mega Sage
Mega Sage

Hi @iqbalasingh ,

Do you mean the Version field or do you have a custom button.

Can you elaborate a bit with screenshot to give you a better suggestion.

Regards,
Mahathi

It is version field, and it is displaying now. However, specific version is not getting selected from service portal. 

Below is the screenshot and example:

iqbalasingh_1-1735909593349.png

 

Example: If I want to select the old version from service portal, I am not able to select the old version. Why?

I am able to select the old version by navigating to native UI and marking the old version as current from native ui.