Version control button is not displaying in one of the knowledge articles. Why?

iqbalasingh
Giga Contributor

‎01-03-2025 03:20 AM

Version control button is not displaying in one of the knowledge articles. Why?

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Mahathi
Mega Sage
Mega Sage

‎01-03-2025 03:59 AM

Hi @iqbalasingh ,

Do you mean the Version field or do you have a custom button.

Can you elaborate a bit with screenshot to give you a better suggestion.

Regards,
Mahathi

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iqbalasingh
Giga Contributor
In response to Mahathi

‎01-03-2025 05:08 AM

It is version field, and it is displaying now. However, specific version is not getting selected from service portal. 

Below is the screenshot and example:

iqbalasingh_1-1735909593349.png

 

Example: If I want to select the old version from service portal, I am not able to select the old version. Why?

I am able to select the old version by navigating to native UI and marking the old version as current from native ui. 

 

 

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